PRM has mastered the art of Homeowner and Community Association Management.
Living in a condominium, townhome or homeowner community association has become commonplace on today’s world, however, the mechanism and definitions can at times be quite perplexing.
In a single family community, each home owner owns the lot in which the home is built, as well as any and all structures erected thereupon.
Each individual lot or “Homeowner” also owns a share of the “common area” which could be loosely defined as any area of the community association not for the specific and exclusive benefit of an individual Homeowner, such as greenbelts (water retention basins) pools, gates, streets ( if not dedicated to a municipality) playgrounds, clubhouses, etc.
How does the average home-buyer determine which homeowner or community associations are “good” places to buy property, whether is to be their primary residence, a second home, or a year round rental investment property?
We at PRM believe the main deciding factor must be the Management.
The managers of a homeowner or community have a daunting task.
We help maintain the aesthetic value of the common areas described above, which in turn raises up the overall property values in that subdivision. At the same time we keep the maintenance fees as low as possible, which also attracts buyers and keeps current residents happy.
What is the difference between effective professional condominium, townhome and HOA managers and those who just go through the motions?
It is the personal interaction between Board and Manager, as well as the open communications between Manager and Homeowner. Just as members of a symphony all play their different parts of the composition, none of the instruments work well on their own, but when combined in concordance, there is a copacetic and mutually pleasing result for the audience, in this case your neighbors.
In essence, PRM, as a conductor, understands that the effective, practical and successful community association manager is one who is able to work in concordance with Boards of Directors and homeowners, as friends, neighbors and allies, not as adversaries.
Many of my counterparts think the way to manager their Homeowner Association clients is to alienate, ignore, and keep them isolated by not giving full disclosure about the everyday interaction between Homeowner and Manager.
One core value of PRM HOA Management is effective communication. We’ve been in operation for over 15 years in the Valley of the Sun.
PRM Association Management has a unique management style. We’ve created and copyrighted our own custom database. This database is shared between customer service personnel, thus enabling ANY MEMBER of staff to serve any homeowner in any Association at any time. Clients are never asked to leave voice mail during business hours.
Our “team approach “ allows the staff to handle a greater volume of service requests and prevents clients, many of whom may already be frustrated, from having to “press one, press two” and suffer festering resentment.
The best part of our artful style of management is that it allows either one or both of the owners of our management company to attend all Board of Director Meetings in person.
If you already serve on a condominium, townhome or other type of Homeowners Association Board, you may already know what it’s like to be dissatisfied with a “manager” you’ve been assigned to, or to be assigned a “new manager.” The criteria for those community association managers are some letters after their name issued by the regional self-serving trade organization CAI.
Unfortunately, the training they received in order to achieve those designations did not include critical thinking, and most of all common sense, and years of business experience.
All Homeowner Association and Community Associations must abide by two sources of governance: the state and federal statutes and The Association’s Governing documents known as the CC & R,s. (Covenants, Conditions and Restrictions, bylaws, rules and regulations, and articles of incorporation).
PRM understands that when critical and practical thinking are not applied, the adversarial relationship between Homeowners Association Manager and Homeowner begin.
There is no wonder why HOA’s get such a bad reputation for being dictatorial and unreasonable, but it does not have to be that way.
If you are a decision maker in a position to improve your community for yourself and your neighbors and your investment, please consider making the change in your townhome, condominium or homeowners association manager to PRM.
